How to request a return
Contact support before returning anything. Include the order number, product, reason and clear photographs where goods are damaged or incorrect.
Change-of-mind cancellation
Where distance-selling cancellation rights apply, notify us within 14 days after receipt and normally return the goods within a further 14 days. Goods should be handled only as necessary to inspect them.
Faulty, damaged or incorrect goods
Report transit damage, missing items or incorrect goods promptly and retain packaging. Remedies will be provided in accordance with applicable consumer law.
Refund method and timing
Approved refunds are made to the original payment method. Where legally allowed, we may wait until returned goods or evidence of return are received.
Legal exceptions
Cancellation exceptions may apply to certain sealed hygiene or health-protection goods once unsealed, made-to-specification goods and other categories specified by law. We will not rely on an exception where it does not legally apply.