Policies and customer information
Everything in one place.
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Terms & Conditions
The terms applying to website use and orders.
Consumer Rights
A plain-English guide to UK consumer rights.
Refund & Returns Policy
Cancellations, returns, damaged goods and refunds.
Shipping Policy
Dispatch targets, Tracked Delivery tracking and delays.
Privacy Policy
How personal information is collected and used.
Cookie Policy
Essential and optional website technologies.
Research Use Policy
Restrictions applying to all research materials.
COA & Documentation Policy
Certificates of Analysis and batch documents.
Website Disclaimer
Limitations relating to website information.
Acceptable Use Policy
Rules for lawful and responsible website use.