Goods must meet legal standards
For consumer purchases, goods must be of satisfactory quality, fit for any purpose made known and match their description.
Faulty or misdescribed goods
Where legal conditions are met, consumers may have rights to reject faulty goods, request a repair or replacement, or receive a refund depending on timing and circumstances.
Online cancellation rights
For many online purchases, consumers may cancel within 14 days after receiving goods without giving a reason, then normally have a further 14 days to return them. Legal exceptions can apply.
Statutory rights preserved
Nothing in our policies removes, restricts or replaces rights that cannot legally be excluded. Mandatory statutory rights prevail if there is any conflict.